Terms of Service

Effective Date: 7 August 2025

These Terms of Service ("Terms") govern your use of our power bank rental service ("Service"). By accessing or using Powrloop's services, you agree to be bound by these Terms.

1. General Overview

1.1 Definition of Powrloop
“Powrloop”, “we”, or “us” refers to Powrloop, a company registered in the Netherlands, providing mobile charging solutions through power bank rental services.

1.2 Definition of User
“User”, “you”, or “your” refers to any individual or entity that accesses or uses the Powrloop Service.

1.3 Definition of Partner
“Partner” refers to any third-party individual, business, or organization that collaborates with Powrloop to offer or facilitate access to our Service.

1.4 Definition of Device
“Device” refers to any hardware provided by Powrloop, including power bank stations and individual battery packs available for rental.

2. Device Ownership & Use

2.1 Ownership
All Devices are and remain the exclusive property of Powrloop at all times.

2.2 Prohibited Actions
Users may not tamper with, alter, disassemble, or intentionally damage any Powrloop Device or station.

2.3 Condition & Responsibility
Users agree to return the power banks to an official Powrloop station in good working condition. Users accept full responsibility for any loss, theft, or damage incurred during the rental period.

2.4 Payment Authorization
Users agree to ensure that sufficient funds are available on their selected payment method to cover all applicable rental fees, penalties, or other charges arising from the use of Powrloop Devices.

3. Rental Process

3.1 Start of Rental Period
The rental period begins as soon as a User unlocks a Device from a Powrloop station.

3.2 Pre-Use Inspection
Users are responsible for inspecting the Device for any visible defects or damage before use. Any issues must be reported immediately to a Partner or via info@powrloop.com to avoid being held liable.

3.3 Device Compatibility
Powrloop Devices are compatible with most smartphones and small electronic devices. Users are solely responsible for ensuring compatibility with their own device.

3.4 Return Confirmation
Always ensure that the station confirms a successful return of the Device. If confirmation is not visible or the process is unclear, contact Powrloop Support immediately to avoid charges.

3.5 Device & Station Availability
Powrloop does not guarantee the availability of Devices or free return slots at any given station. In case a station is empty (or full upon return), check the live map on powrloop.com for alternative nearby locations.

4. Rental Duration & Fees

4.1 Transparent Pricing
Hourly rates are clearly displayed on each Powrloop station prior to initiating a rental.

4.2 Maximum Rental Period
The maximum rental period is 72 hours. If the Device is not returned within this timeframe, it will be considered purchased, and your deposit will be withheld as a replacement fee.

4.3 Loss or Theft
In the event your Device is stolen, you must notify Powrloop Support within 24 hours following the end of the maximum rental period and provide a formal police report.

4.4 User Responsibility for Timely Return
By renting a Device, you agree that you are solely responsible for ensuring the Device is returned within the maximum rental period.

4.5 User Responsibility for Loss or Theft
You are solely responsible for the Device while it is in your possession. This includes any loss, theft, or damage during the rental period.

4.6 Free Cancellation Window
You may return the Device free of charge within the first 5 minutes of rental. After this grace period, standard fees apply.

4.7 Reporting Defects
If you notice a defect before or during use, please report it immediately to a Powrloop Partner at the station or contact Powrloop Support.

5. Payments & Authorization

5.1 Payment Processing
All payments for Device rentals are securely processed through our payment partner, Stripe. By initiating a rental, you authorize Powrloop to place a temporary pre-authorization hold on your selected payment method.

5.2 Final Charges
The final charge will be calculated based on the applicable hourly rate and rental duration, and will be applied upon the return of the Device.

5.3 Deposit and Holds
Powrloop may place a refundable deposit or hold on your account during the rental period. If the Device is not returned within the maximum rental period or is returned damaged, this deposit may be retained in part or in full.

5.4 Payment Failures
In the event of a failed or declined payment, Powrloop reserves the right to take further action to recover the amount due, including use of debt collection services.

6. Safety & Liability

6.1 Built-in Protections
Powrloop Devices are equipped with built-in safety features including protection against overcharging, overheating, and short circuits.

6.2 Proper Use Responsibility
Users are responsible for using the Devices in accordance with provided guidelines. Powrloop is not liable for any damage or injury resulting from improper or unauthorized use.

6.3 Limitation of Liability
Powrloop shall not be held liable for any indirect, incidental, or consequential damages, unless such liability is required by applicable law.

6.4 Use of Damaged Devices
Users agree that they are solely responsible for any consequences resulting from the use of a Device that is visibly damaged. Users are advised not to use and to immediately report any such Device.

6.5 Safety Certification
All Devices meet CE, RoHS, and other relevant conformity standards. They are tested and certified for safety before deployment.

7. Intellectual Property

7.1 Ownership of Rights
All rights to the website, devices, content, branding, and all elements of the Powrloop Service are the exclusive property of Powrloop.

7.2 Restriction on Use
Users may not copy, reproduce, modify, distribute, or repurpose any part of the Service—including the Devices, branding, software, or content—without express prior written consent from Powrloop.

7.3 Unauthorized Use
Any unauthorized use of Powrloop’s intellectual property may result in legal action and termination of access to the Service.

8. Termination & Suspension

8.1 Breach of Terms
Powrloop reserves the right to suspend or permanently terminate a User’s access to the Service if any provision of these Terms is violated.

8.2 Misuse or Abuse
Access may also be suspended or terminated in the event of suspected fraud, misuse of a Device, damage to Powrloop property, or repeated violations of rental policies.

8.3 No Refund Obligation
In the event of suspension or termination due to the reasons stated above, Powrloop is under no obligation to refund any fees or deposits paid.

8.4 Reinstatement
Reinstatement of access following suspension is at Powrloop’s sole discretion and may require written confirmation from the User that the misuse will not be repeated.

9. Modifications to Terms

Powrloop reserves the right to update these Terms at any time. Users will be notified via the website. Continued use implies acceptance.

10. Data Use & Sharing

By using Powrloop’s services, you acknowledge and agree that we collect certain anonymized and non-identifiable data related to your rentals, including the times and locations where powerbanks are rented and returned, and any delays in returns. This data does not include personal identifiers such as your name or contact information.

We may use this aggregated data to improve our services and operations. Furthermore, we reserve the right to share or resell this anonymized data to trusted third parties for analytics, marketing, or other business purposes.

Powrloop is committed to protecting your privacy and will never share personally identifiable information without your explicit consent. For questions about how we use your data, please contact us at info@powrloop.com.

11. Privacy

Your personal data is handled according to our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes will be resolved by the courts of Amsterdam.

For questions, contact us at info@powrloop.com.